How paid consultation sessions are booked, cancelled and refunded.
Policies
Booking, Cancellation & Refund Policy
1. Booking and payment
- Consultation sessions are booked through the booking calendar on the Contact page, in one-hour units. You can book one, two or three hours.
- Prices are charged in Egyptian pounds (EGP). Payment is made in advance through FawryPay (Visa, Mastercard, Meeza or a Fawry reference number).
- A booking is confirmed only after the payment is completed. You will receive a confirmation email with the session details and a Google Meet link.
- If the payment is not completed within 3 hours of booking, the booking is cancelled automatically and the time slot becomes available again.
2. Cancellation
- You can cancel a paid booking up to 3 hours before the session start time.
- To cancel, use the cancellation link in your confirmation email, or send a request through the contact form with the name and email used for the booking and the session date and time.
- Cancellations made less than 3 hours before the session start time, and missed sessions, are not eligible for a refund.
3. Refunds
- Bookings cancelled at least 3 hours before the session start time are eligible for a refund of the amount paid.
- Refunds are made by bank transfer or to an e-wallet. Please provide the account or wallet details when you request the refund.
- Refunds are processed one week after the payment date.
4. Questions
For any question about a booking or a payment, please use the contact form.